The Details that Differentiate Webinar Series
CAA is excited to announce a new webinar series, The Details that Differentiate! Five practical sessions presented by Steve Matre to help multifamily professionals coach better, understand the numbers, lead with KPIs, serve residents well, and become more valuable every day.
Most property management professionals learn the job by doing the job. That builds resilience, but it can also leave important gaps: how to coach people well, how to explain the financial story, how to turn KPIs into action, how to create a consistent resident experience, and how to lead a team in a way that reflects the company’s culture. This five-part series is designed to fill those gaps with practical tools, clear language, and real property management examples. Participants will leave with better habits for feedback, budgets, metrics, service recovery, onboarding, meetings, flexibility, culture, and team inspiration. For executives, the value is simple: stronger local leaders create stronger teams, stronger resident experiences, and more consistent property performance. Aspring leaders, welcome to the table!
Individual Sessions are available to anyone for purchase. CAA Members have the option of purchasing the Webinar Members Bundle which provides individual access to all 6 webinars at an exclusive discounted rate!
A full schedule of seminars is listed below.
9-10 AM CT on Tuesday, September 22, 2026
Webinar - Coaching that Sticks! From Lip Service to Leadership
9-10 AM CT on Tuesday, October 20, 2026
Webinar - Financial Storytelling: The Numbers Behind the Yes, No, and Not Yet
9-10 AM CT on Tuesday, November 10, 2026
Webinar - KPI Conversations: Making Metrics into Habits
9-10 AM CT on Tuesday, December 8, 2026
Webinar - Customer Experience Constitution: Our Commitment to Surpass Expectations
9-10 AM CT on Tuesday, January 12, 2027
Webinar - What Makes You Indispensable: The Differentiators
*Each session qualifies for 1 CEC toward NAA Designations (CAM, CALP, CAPS).
Email education@caapts.org with questions.