The Details that Differentiate Webinar Series - Member Bundles

Attendee Pricing (Per Person)

Prices are listed per person.                  

Group Rate Details

*You must register attendees together to receive the group rate.  If attendees do not register together, we will not accommodate requests for pricing adjustments after payment is received. 

If you need assistance registering a large group, please e-mail the attendee names, job titles and e-mail addresses to maria@caapts.org  

Coaching that Sticks! From Lip Service to Leadership
9:00 AM -10:00 AM CDT 
Tuesday, September 22, 2026

Despite decades of buzz, effective workplace coaching remains rare. Only 15% of employees feel motivated, and most crave more feedback. Learn simple, actionable techniques to boost engagement, productivity, and trust through impactful, organic coaching conversations leaders can start using immediately. Companies don’t train this, I promise tools you can use right away with great results that you'll see in weeks, not months.

Financial Storytelling:  The Numbers Behind the Yes, No, and Not Yet
9:00 AM-10:00 AM CDT
Tuesday, October 20, 2026 

Many property managers are handed a budget, a financial statement, and an NOI goal, then expected to figure it out as they go. This session fills in some of those blanks. We will talk about what budgets are really for, how to explain a variance, what financial statements are trying to show us, how accounting supports operations, and how ownership structures influence decisions. We will also cover a very real property management skill: how to make the case for an expenditure when the need feels urgent, but the funds are not unlimited. This is financial foundations for operators: clear, practical, and built for real property conversations in any setting, meeting, boardroom. 

KPI Conversations: Making Metrics into Habits
9:00 AM-10:00 AM CDT 
Tuesday, November 10, 2026 

Apartment professionals at every level are drowning in numbers, not because the data is bad, but because most companies are great at generating reports and not as great at answering the only question that matters: So what do I do next? This session turns KPI overload into clear, shared priorities and repeatable routines, helping you translate “numbers on a page” into who owns what, what to focus on first, and how to decide when everything feels important. Using common multifamily benchmarks for demonstration, we’ll discuss how to lead KPI conversations that are action-driven, where everyone can see the scoreboard, understand their lane, and commit to specific behaviors that, literally, move the needle. We’ll also cover a few simple A.I. assists that help you more confidently tell the story.

Customer Experience Constitution: Our Commitment to Surpass Expectations
9:00 AM-10:00 AM CDT
Tuesday, December 8, 2026  

Your Customer Experience is more than promises on the website. It’s the decision-making frameworks your teams use when things get busy. Rooted in data, we’ll pinpoint the moments and encounters that matter most, then build a practical Customer Experience Constitution: non-negotiables, measurable standards, and “unexpected” empowerment. You’ll learn simple, repeatable habits that make follow-through easier; strong service recovery; consistent communication; and community-building rhythms and traditions that help prospects convert and residents stay.

What Makes You Indispensable: The Differentiators
9:00 AM-10:00 AM CDT
Tuesday, January 12, 2027

Some property management professionals are good at the job. Others become the people who make everyone around them better. This capstone session focuses on the leadership differentiators that make a property leader truly indispensable: onboarding new employees well, modeling company culture at the local level, running useful meetings, communicating clearly, offering reasonable flexibility, and inspiring team members through practical everyday leadership. Participants will explore how to lead effectively even when corporate trainers, regional support, or perfect timing are not available. The goal is not to become indispensable by holding everything together alone. The goal is to become indispensable by building stronger teams, stronger habits, and stronger property performance.