Certifications and Designations

The Chicagoland Apartment Association offers the following nationally-recognized designation programs designed specifically for:


Exam Information   designation Renewal Information

Certified Apartment Manager (CAM)

Earn Recognition as an Industry Professional!

​​Increase your effectiveness by enhancing your knowledge of the multifamily industry. The CAM curriculum is designed to maximize the experience of the on-site professional and clear a path for growth and recognition. Your enrollment will enhance and advance your own career by demonstrating your commitment to education and higher standards of excellence.

​​Requirements for obtaining a CAM designation include:

ALL CAM candidates must complete the following requirements to earn the CAM credential. Candidates must complete the coursework and exam within 6 months for all of declaring candidacy.

  • Minimum of 12 months of onsite property management experience
  • Successful completion of CAM coursework, (eight modules) 
  • Passing CAM exam
“Getting my CAM was a huge sense of accomplishment for me!  The class was a perfect way to validate my career choice and reinforce and strengthen my skills.  It was also a wonderful way to meet and learn from other industry professionals.  Finally, the class reminded me of what a valuable contribution we make in people’s lives. I highly recommend that anyone who is looking to grow in this field take the class.  It is definitely worth it!"

-  Jennifer Jackson, Assistant Regional Property Manager, TLC Management Co.

Register Here

Certificate for Apartment Maintenance Technicians (CAMT)

CAMT has been rewritten and updated so that maintenance professionals will receive the most current program of study available along with more emphasis on hands-on technical training. The new CAMT offers a “blended learning” approach, integrating three modules of online coursework with six of classroom and hands-on study.

Courses/topics of the CAMT program include: 
  • Inside the Apartment Business
  • People, Projects and Profits
  • Interior and Exterior Maintenance
  • Appliances Maintenance and Repair
  • HVAC Maintenance and Repair
  • Plumbing Maintenance and Repair
  • Electrical Maintenance and Repair

The Certificate for Apartment Maintenance Technicians (CAMT) was accredited by the American National Standards Institute (ANSI), a private non‐profit organization that administers and coordinates the U.S. voluntary standardization and conformity assessment system. CAMT is the only apartment industry certificate program to earn ANSI accreditation.

Requirements for obtaining a CAMT designation include:
  • Minimum of 12 months of apartment or rental housing maintenance experience. (This can be obtained while taking the course, you will receive a provisional certificate until this requirement is met.)  
  • Successful completion of all CAMT coursework (totaling 80 hours)
  • Meet all examination standards within 12 months of declaring candidacy

Certified Apartment Portfolio Supervisor (CAPS)

Courses/topics of the CAPS program include:
  • Legal Responsibilities and Risk Management
  • Financial Management
  • Property Performance Management
  • Property Evaluation and Due Diligence
  • Effective Leadership
Requirements for obtaining a CAPS designation include:
  • Experience – 24 months experience as as a multi-site supervisor OR a CAM, ARM or RAM designate in good standing with 24 months of management experience
  • Skill Standards
  • CAPS Courses – CAPS candidates must successfully complete five assigned courses
  • CAPS Exam – CAPS candidates must successfully pass a cumulative final online exam
  • All requirements must be met within 24 months of declaring candidacy

CAA is not currently offering CAPS, but it is available online.


Certified Apartment Supplier (CAS)

Earn your CAS Designation right alongside CAM students!

The CAS program was created to enhance the relationship between suppliers and their customers. Suppliers learn the role and responsibilities of the apartment manager and how to build stronger relationships with these constituents.  CAS candidates participate in the same courses as CAM candidates. Upcoming classes are listed to the right.

Requirements for obtaining a CAS designation include:
  • Complete the Supplier Success Course 
  • Employment within the apartment industry in a supplier position
  • Successful completion of all CAS coursework (totaling 26 hours)
  • Meet all examination standards within 6 months of declaring candidacy​

I found the curriculum for the CAS classes to be extremely valuable. The courses and the instructors have provided me with a comprehensive insight into the challenges property staff experience on a regular basis.

I’m confident that the knowledge gained through the classes and the opportunity to personally interact with industry professionals will enable to me to provide a more valuable and tailored approach to the services we can provide the industry.

- Michael Smith, Director of Partnership Development Public and Commercial | ServiceMaster Recovery Management (SRM)

Register Here

Independent Rental Owner Professional (IROP)

The Independent Rental Owner Professional (IROP) designation program is offered to the rental owner who manages their personally-held multifamily property or properties. The independent rental owner serves several roles in property management, public relations specialist, administrator, chief financial officer, marketing director and operations manager.

Independent rental owners who take the IROP course will learn the many business practices of professional property managers and can now earn the IROP designation after completing the course of study and passing the online exam.

With the help of other independent rental owners who devoted their time and expertise to this program, you will receive an "insider's view" of property ownership and management practices.

CAA is not currently offering IROP, but it is available online.


National Apartment Leasing Professional (NALP)

This course was developed to provide affordable, convenient, self-paced training for both new and experienced leasing consultants.

The NALP curriculum is focused on the needs of the property leasing consultant and the contribution this professional makes to a successful property. In class, you will gain a new understanding of the many roles you serve to support the management function at your property. At the same time, you will have a new opportunity to share your experiences with other dedicated peers, establishing valuable contacts for the future and increasing your own experience level.

Take advantage of National Apartment Leasing Professional (NALP) training that improves these critical skills:
  • Leasing presentation
  • Application of Fair Housing Laws
  • Ability to overcome objections
  • Closing Ratio
  • Resident Retention
  • Using Technology to Generate Traffic
NALP Modules:
  • Marketing and Maintaining Your Community
  • Relevant Laws and How to Apply Them
  • Why Your Competition Matters
  • Bringing in New Residents: Be Prepared
  • The Sales Process and Building Relationships
  • Effectively Meeting the Needs of Current Residents
  • The Market Survey
Requirements for obtaining a NALP designation include:
  • A minimum of 6 months of onsite property management experience (this can be obtained while taking the course;
  • Skill Standards
  • Successfully completed the seven courses listed previously, which includes the Market Survey presentation; and
  • Meet all examination requirements within 12 months of declaring candidacy for NALP

CAA is not currently offering NALP, but it is available online.

Register for NALP Online