Webinar - KPI Conversations: Making Metrics into Habits

Webinar - KPI Conversations: Making Metrics into Habits

Part 3 of the 5‑Part Webinar Series The Details that Differentiate — Attend One or Attend Them All! 

Apartment professionals at every level are drowning in numbers, not because the data is bad, but because most companies are great at generating reports and not as great at answering the only question that matters: So what do I do next? This session turns KPI overload into clear, shared priorities and repeatable routines, helping you translate “numbers on a page” into who owns what, what to focus on first, and how to decide when everything feels important. Using common multifamily benchmarks for demonstration, we’ll discuss how to lead KPI conversations that are action-driven, where everyone can see the scoreboard, understand their lane, and commit to specific behaviors that, literally, move the needle. We’ll also cover a few simple A.I. assists that help you more confidently tell the story.

**Qualifies for 1 CEC towards NAA Designations (CAM, CALP, CAPS) 

Presented by: Steve Matre

Steve Matre is the Principal Consultant and Strategist for Success Matters 365, bringing over 30 years of multifaceted leadership experience in the apartment property management industry. He’s held senior roles in operations, accounting, marketing, training, revenue management, and human resources at respected firms including Redwood Residential, Mandel Group, Banner Property Management, and Sherman Residential. With degrees in Finance and English and credentials such as CPM, CPA, PHR, and certificates in executive coaching and artificial intelligence, Steve offers a rare blend of analytical precision and human insight. Outside of work, you’ll find him enjoying good coffee, a great book, a long walk or run, or a Saturday packed with college football.