Webinar - Customer Experience Constitution: Our Commitment to Surpass Expectations

Webinar - Customer Experience Constitution: Our Commitment to Surpass Expectations

Part 4 of the 5‑Part Webinar Series The Details that Differentiate — Attend One or Attend Them All! 

Your Customer Experience is more than promises on the website. It’s the decision-making frameworks your teams use when things get busy. Rooted in data, we’ll pinpoint the moments and encounters that matter most, then build a practical Customer Experience Constitution: non-negotiables, measurable standards, and “unexpected” empowerment. You’ll learn simple, repeatable habits that make follow-through easier; strong service recovery; consistent communication; and community-building rhythms and traditions that help prospects convert and residents stay.

**Qualifies for 1 CEC towards NAA Designations (CAM, CALP, CAPS) 

Presented by: Steve Matre

Steve Matre is the Principal Consultant and Strategist for Success Matters 365, bringing over 30 years of multifaceted leadership experience in the apartment property management industry. He’s held senior roles in operations, accounting, marketing, training, revenue management, and human resources at respected firms including Redwood Residential, Mandel Group, Banner Property Management, and Sherman Residential. With degrees in Finance and English and credentials such as CPM, CPA, PHR, and certificates in executive coaching and artificial intelligence, Steve offers a rare blend of analytical precision and human insight. Outside of work, you’ll find him enjoying good coffee, a great book, a long walk or run, or a Saturday packed with college football.