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Webinar Wednesday: How to Deliver a WOW Customer Experience

Wednesday, December 14, 2022
1:00 PM - 2:00 PM (CST)

Event Details

Today’s customers expect you to anticipate their needs. They expect a high level of customer service and will switch to your competitor if they don’t get it. In this session participants will see data to explain why customer experience is more important than ever. They will learn to define various levels of service and explore the notion of active listening and closing the communication loop. Participants will leave this session with a clear roadmap that will guide them to consistently deliver a level of service that will WOW their customers and keep them renewing!

  • How to establish rapport
  • How to apply active listening
  • How to determine what the customer "really" wants.
  • How to garner positive reviews

Join Gabrielle Gonzalez and the Webinar Wednesday Team on December 14, 2022 at 2pm Eastern Time To WOW Your Customers!


Enter the code "20CAA" in the coupon field when registering to receive a discount of $5 off the regular price of $29.99.

* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact Multifamily Insiders.

 **Approved for 1 CEC towards NAA designations. To be awarded credit, please make sure to indicate this class was held in partnership with your local affiliate by have a CAA staff member sign off on your CEC reporting form.

About Gabrielle Gonzalez:

Gabrielle has a proven track record of success managing an array of multifamily asset classifications including conventional, institutional grade and tax credit.  She is recognized as a thought leader on the subjects of customer experience management and energy conservation and has been invited to share her expertise on these topics by NAA, IAA, NAHB, Journal of Property Management, Multihousing Pro and Sales & Marketing Magic.  Gabrielle advises companies along the full spectrum of property management and helps companies improve performance through a customer centric approach.

For More Information:

Alana White
Alana White
Director of Education and Programs Chicagoland Apartment Association (312)224-4810