Managing the Angry Resident - Presented by Lisa Trosien

$39 Members/ $79 Non-Member

Have you noticed that some of your residents are just really ANGRY lately? You're not alone. Management company employees across the country are reporting that their residents (and sometimes even their coworkers) are increasingly angry and taking it out on them. How do you deal with this? This one-hour, interactive webinar will walk you through eight steps to help you deal with enraged people, while still keeping your cool. 

*Approved for 1 CEC towards NAA designations.

Speaker

Lisa Trosien is a multifamily educator, consultant, and strategist with over 25 years of industry experience. She is a frequent presenter for the National Apartment Association as well as presenting for the National MultiHousing Council, the National Association of Homebuilders, state and local apartment associations, and owners across the United States and Canada. Media outlets such as the Wall Street Journal, Chicago Tribune,Washington Post, National Public Radio, Self Magazine, Radio America, and CBS MarketWatch utilize her expertise. Lisa is well known for her meticulous research and strong presentation skills.