Pulse of Our Community: Recognizing and Addressing Mental Health in Property Management

Every member of our community, from team members to residents, contributes to its strength and vitality. This session positions mental health as an essential part of the community ecosystem. Participants will learn to recognize warning signs of mental health challenges in themselves and in the residents; they serve and will walk away with daily practices that support personal well-being and contribute to a healthier community overall.

Ishea Shepherd

Vice President, AMC Delancey Group | NAAEI Faculty | National Speaker

Ishea Shepherd is a Vice President at AMC Delancey Group and a seasoned "hands-on" operator who bridges the gap between technical grit and service excellence. With a career rooted in the high-stakes worlds of construction and hospitality, Ishea brings a unique dual-lens to multifamily management. Her construction background provides a sharp understanding of asset preservation, while her hospitality roots ensure every interaction is grounded in a "people-first" philosophy.

Ishea is known as "The Joyful Leader." As a Certified Mental Health First Aider, she uniquely integrates emotional intelligence and psychological safety into operational strategy, helping teams navigate the high-pressure demands of the industry. Whether serving on the National Apartment Association Board or mentoring onsite staff, Ishea leverages her diverse professional pedigree to drive NOI through human connection and authentic, boots-on-the-ground leadership.